Return Policy

satisfaction with every purchase. If you are not completely satisfied with your order, please review our Return & Refund Policy below.

Return Eligibility

You may request a return within 7 days of receiving your order if:

The item is unused and in its original condition.
The item is returned in its original packaging.
The product is not damaged due to misuse or improper handling.

Non-Returnable Items

The following items cannot be returned or refunded:

Opened or used personal care products
Beauty and skincare products that have been opened after delivery
Products damaged due to customer misuse
Clearance or final sale items

Return Process

To initiate a return, please contact our customer support team with your order details.

Email: taseer.ali90@gmail.com
Phone: +971 555 984 096

Once your request is approved, return instructions will be provided.

Refunds

After receiving and inspecting the returned item:

Approved refunds will be processed within 7–14 business days.
Refunds will be issued through the original payment method where applicable.
Shipping charges are generally non-refundable unless the return is due to our error.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We will review the issue and arrange a replacement or refund where appropriate.

Contact Us

For any questions regarding returns or refunds, please contact:

Gluta & Glow Store
📧 Email: taseer.ali90@gmail.com
📞 Phone: +971 555 984 096